Terms of sale

Who we are

The Local Jazz Club is a trading name of Peter Adamson Group Ltd, registered in England and Wales (company number 17134300), 10 London Mews, London, W2 1HY. We organise each event and sell its tickets. Contact: enquiries@localjazz.co.uk.

Your booking

Your booking is confirmed once payment is complete (or, for complimentary invitations, once checkout is complete) and we email your confirmation with a link to your tickets. Each ticket has its own QR code and admits one person. Please check your details and keep your tickets safe: anyone presenting a valid code first will be admitted.

No cooling-off period

Tickets are for a leisure event on a specific date, so the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. Tickets are non-refundable if you change your mind or cannot attend, except as set out below.

Transfers

If you can't come, you may pass your ticket to a friend or family member, provided they meet the event's age and supervision policy. Tickets must not be resold for more than their face value or used for commercial purposes.

Event changes and cancellations

The Local Jazz Club events are curated evenings of live music. Advertised programmes, featured musicians and guest soloists may change for reasons outside our control; we'll always aim for an equivalent evening of the same standard. Such changes do not normally entitle you to a refund, unless they substantially change the event as advertised, including where a specifically advertised headline performer was central to the event. In that case, you can keep your tickets or ask for a full refund. If we cancel an event, we will refund the ticket price in full. If we move it to a different date or substantially different venue, you can keep your tickets for the new arrangement or ask for a full refund. We'll email you at the address used to book. Refunds cover the ticket price only; we are not responsible for travel, accommodation or other costs, except where the law says otherwise. Your statutory rights are unaffected.

Admission

Each event page sets out its age policy, timings and access information. Under-age guests must be accompanied as stated on the event page, and an accompanying adult needs their own ticket. Late arrivals may be admitted at a suitable break in the music. We and the venue may refuse entry or ask a guest to leave, without refund, for behaviour that is unsafe, abusive or disruptive, for intoxication, for failing to meet the age policy, or for bringing prohibited items. Please follow the reasonable instructions of our team and the venue.

Photography and recording

We may photograph or film events to promote The Local Jazz Club. By attending you accept that you may appear in the background of such images. If you would rather not, please tell a member of our team on the night. Please don't record whole performances without permission.

Our responsibility

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law. Otherwise, our total liability to you is limited to the price you paid for your tickets. Your statutory rights are unaffected.

Your information

We use your booking details as described in our privacy notice.

General

These terms are governed by the law of England and Wales. If you have a concern, please email us first and we'll do our best to put it right.